Logistics Privacy Policy

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Privacy Policy – Redlyn Logistics

Last Updated: 10.10.25

At Redlyn Logistics, we take your privacy seriously and are committed to protecting the personal information of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, store, and share personal information, and your rights in relation to that information.

We are registered with the Information Commissioner’s Office (ICO), registration number: [Insert ICO Number], and comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following types of personal information when you interact with our website or use our services:

• Contact Information: Name, email address, phone number, company name, and postal address when you submit enquiries or request a quote.

• Shipment Information: Details regarding goods, delivery requirements, and any special instructions provided when booking a haulage service.

• Website Data: Technical information collected automatically through cookies and analytics, such as IP address, browser type, pages visited, time spent on our site, and navigation patterns.

• Correspondence Data: Emails, messages, or other communications exchanged with our staff for customer support or business purposes.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries, provide quotes, and deliver our services efficiently.

• To communicate with you regarding service updates, invoices, or any other matters directly related to your engagement with Redlyn Logistics.

• To manage and improve our website, monitor usage patterns, and optimise user experience.

• To comply with legal and regulatory obligations.

• For internal business analysis, including service improvement and operational planning.

We will never use your personal information for unsolicited marketing purposes without your explicit consent.

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3. How We Share Your Information

Redlyn Logistics does not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service Providers: We may share information with trusted third-party providers that support the operation of our website, email systems, or business services. Examples include website hosting companies, cloud storage providers, and email platforms.

• Legal Requirements: We may disclose personal information if required to do so by law, regulation, legal process, or government authority.

• Business Transfers: In the unlikely event of a merger, acquisition, or sale of the company, personal information may be transferred as part of the business assets, subject to the same data protection standards.

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4. Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance user experience and understand site performance. These may include:

• Session cookies: Temporary cookies that disappear when you close your browser.

• Persistent cookies: Remain on your device for a set period to remember your preferences.

• Analytics cookies: Collect anonymised information about how visitors use our site, helping us improve website functionality.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect website performance.

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5. Data Storage and Security

Redlyn Logistics implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure storage systems and encrypted databases.

• Access controls ensuring only authorised personnel can access personal data.

• Regular security assessments and updates to our systems.

We retain personal information only as long as necessary for the purposes outlined above or as required by law.

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6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to correct inaccurate or incomplete data.

• Deletion: Request that we delete your personal information where legally permitted.

• Restriction: Request restriction of processing in certain circumstances.

• Objection: Object to processing for legitimate purposes.

• Data Portability: Request that your data be transferred to another controller where technically feasible.

To exercise any of these rights, please contact us at redlynlogistics@gmail.com. We will respond promptly and in accordance with legal requirements.

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7. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children.

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8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website functionality. Any updates will be published on this page with a revised “Last Updated” date. We encourage visitors to check this page regularly.

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9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way Redlyn Logistics handles personal information, please contact us:

Redlyn Logistics

Email: redlynlogistics@gmail.com

Address: Bartle House, 9 Oxford Court, Manchester, M2 3WQ